Cirata Data Migrator
Automated data transfer across on-premises and cloud with no business disruption
Pricing model
Data Migrator pricing has 2 main components: a platform subscription and metered data usage. The subscription has typically a 1,2 or 3 year duration, paid upfront while usage is charged on monthly basis in arrears. This subscription model gives customers flexibility to trade off commitment versus price..
Subscription
Minimally a year, normally annual
Usage
PAYGO or pre-pay bundle
Monthly PAYGO
For customers with short time requirements
Standard
For customers expecting to move
Less than 3PB / year
Premium
For customers expecting to move
Between 3 - 6 PB / year
Enterprise
For customers expecting to move
Greater than 6 PB / year
Super Enterprise
For customers expecting to move
Greater than 10 PB / year
No usage Included
Starter Packs - Included in first year of subscription
Platform Subscription Fee
The subscription fee provides the following :
- Access to the software itself (the platform)
- Any software upgrade to released versions during the life of the subscription
- Support and Maintenance for the duration of the subscription
- User group membership
There are 5 different platform levels, each with a differing platform and usage fee. The choice of platform (and therefore the associated subscription fee) is largely dependent on the expected data volumes to be moved and the service level requirements.
Except for the Paygo subscription, the minimum subscription term is 1 year.
Paygo
As the name implies this subscription is meant for those customers who have a small amount of data to move over a short period of time or customers who want to experiment / try the product without long term commitments. The subscription is renewable and payable on a monthly basis, and therefore provides the ability to avoid payment for a full year subscription on small time frame projects
Standard, Premium, Enterprise, Super Enterprise
For normal, annualized, subscriptions, four service levels are available. These levels are primarily driven by the volume of data a customer wishes to move as each platform level comes with different usage charges per PB. For the large scale data movers the Premium, Enterprise and Super Enterprise levels include additional benefits of full 24 X 7 support and designated customer success managers . (Please see figure 2 service comparison chart below for a full list of service offerings ).
Data Usage Fees
The data usage fee is based on the data volumes moved and is priced per Gigabyte (GB). The price per GB varies based on the platform level purchased. By default the data usage is billed monthly in arrears based on actual usage , however data can be bought upfront as a bundle when purchasing the subscriptions. There is no separate Support and Maintenance charge associated with usage - this is included in the platform fee.
Data Usage starter packs
For each new subscription Cirata includes a starter pack of data usage at favorable rates to ensure our customers can begin taking advantage of our data migrator product straight away. The size of the starter pack varies between different subscription levels.
Multi-Year subscriptions
For those customers who have a good understanding of their long term data usage profile , multiyear subscriptions can be purchased providing additional discounts on the subscription fees. Typical subscription terms are 2 or 3 years. The per PB pricing and annual subscription fees are fixed during this contract period.
Service Offerings
Platform
PAYGO
Standard
Premium
Enterprise
Super Enterprise
Technical Support Services
Standard
Standard
Enhanced
Enterprise
Enterprise
# of Allowed Cases
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
# of Portal Logins
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Designated Escalation Contact
-
-
-
Included
Included
Reporting & Operational Reviews
-
-
-
Included
Included
Proactive Oversight & Management
-
-
-
Included
Included
Initial Response Times During Support Hours
Support / Business Hours
8x5
8x5
24x7
24x7
24x7
Sev1
4 Business Hours
4 Business Hours
1 Hour
1 Hour
1 Hour
Sev2
16 Hours
16 Hours
7 Hours
4 Hours
4 Hours
Sev3
48 Business Hours*
48 Business Hours*
24 Hours
12 Hours
12 Hours
Sev4
5 Business days*
5 Business days*
5 days
3 Days
3 Days
*For P3 and P4 cases only, Cirata’s Technical Support business hours are defined as:Monday–Friday 9:00 AM to 5:00 PM GMT/BST
Enterprise Customer Engagement
Designated Customer Success Manager
-
-
Executive Customer Advisory Board
-
-
-
Quarterly Executive Business Review
-
-
-
(Figure 2 - service comparison chart)